Listen To My Latest Podcast Episode:

#259: 7 Secrets to Talking About Your Product Like a Pro

Listen To My Latest Podcast Episode:#259: 7 Secrets to Talking About Your Product Like a Pro

Position Overview

This position’s primary focus is to make sure our incredible community is taken care of and supported in every way possible.

The Community Director will be responsible for taking the reins on all initiatives that involve connecting, inspiring, and strengthening our communities in both paid programs and with our general audience.

Here at Team Porterfield, there’s nothing more important than community. We measure the success of our company in the success of our students. The Community Director will be responsible for finding golden nuggets of testimonial treasure and highlighting our student wins for all to see.

The person in the Community Director role needs to come to the table with experience in community building and communication. Why? Because you’ll be sitting in the driver’s seat when it comes to proactively providing resources, support, and insight to all the people who know, like, and trust us. Talk about responsibility, right?

Our ideal candidate doesn’t shy away from doing whatever it takes to ensure the members of our community feel heard, encouraged, and supported. They come to the table with their own ideas and insight from day 1 and aren’t afraid to take initiative and get results.  

We’re looking for a compassionate, experienced, forward-thinking leader who enjoys helping others, leading a team, and going above and beyond to give our students and Community Mentors what they need to succeed.

This role is a mix of work-from-home as well as in-person collaboration.

This is a full-time position that reports directly to our Integrator, while also working closely with Amy and other key members of the team. You’ll also be responsible for managing your own team, including a Community Manager. 

We’re not your average company — we always make sure our team members have plenty of freedom and flexibility to live their best lives, recharge, and have fun (major perks of working as a remote team!)

That said, the online marketing world doesn’t take breaks — that’s why we need our team members to be flexible too. The tasks required in this role rarely fit into an average 9-5 schedule. Our dream Community Director is open to finding their own rhythm and creating a schedule that serves their life while also ensuring they get the job done.

Duties and Responsibilities

The Community Director steers the ship when it comes to increasing community engagement, retention, and growth while also managing a team responsible for strategic implementation.

You’ll be responsible for…

  • Knowing and communicating Amy’s voice, vision, values, and content with total confidence.
  • Relaying feedback and findings from customer and community conversations back to the team.
  • Organizing and participating in various strategies to build community and boost brand awareness.
  • Creating and cultivating our Community Mentors program. The Community Mentors are past or current students who’ve already achieved success with our programs and are willing to lend a helping hand to others. You’ll manage making sure they have the tools and support they need to motivate and advise newer students.
  • Coordinating with Marketing and Content teams to ensure brand consistency.
  • Inspiring more community engagement by answering questions, providing resources, and highlighting customer wins big and small.
  • Staying up to date with the latest digital marketing trends as well as new products, features, and improvements within the company.
  • Increasing community and customer retention by preemptively providing resources that help people get unstuck and always leading with compassion and understanding.
  • Leading our front line communication efforts in all areas including PR, social media, both paid and free Facebook groups, managing our Community Mentors, and more.
  • Traveling as needed for Amy’s live events to build closer relationships with community members.
  • Attending and offering community support during Amy’s FB Live sessions when the Community Manager isn’t available.
  • Keeping the community building team accountable and on track toward a clear set of goals and objectives.
  • Case study/testimonial collection and consistently documenting and promoting specific wins our customers are having.
  • Providing strategic insight on where and how we as a company can create more connection with our audience on social media and beyond!

Skills and Abilities

The ideal candidate possesses the following strengths and skills:

  • You’re a people person! Supporting others and coming up with creative solutions is your jam.
  • The ability to juggle multiple projects simultaneously — you get things done, meet deadlines and keep promises.
  • Dynamic leadership skills and the ability to support and empower a team while maintaining focus on the things that will make the biggest positive impact.
  • Commitment to continually learning, improving, and refining our community building processes.
  • Extremely flexible, compassionate, and team oriented — you stay positive and committed to solving problems instead of focusing on them.
  • Mature, coachable, and happy doing high-level projects as well as mundane administrative tasks (there will be a mix of both!)
  • Outstanding communication skills (both written and verbal) — you get people and are great at seeing beneath the surface and getting to the root of an issue.
  • Knowledge of Amy’s work and/or a willingness to dive in and learn all there is to know about her courses, business vision, and company values. 
  • Forward thinking, positive, and decisive — you’re good at seeing the big picture and breaking it into bite-sized pieces.
  • Strategic insight into how we can use existing assets to create sustainable growth and deeper community connection.

Application Instructions:

If you’d like to be considered for this role please submit the following via email to [email protected]:

  1. Cover letter and PDF of your resume
  2. Myers-Briggs Personality Type
  3. A 3-minute video introduction (We will not review videos longer than 3 minutes).
  4. StrengthsFinder Top–5 Strengths Report (optional)
  5. Kolbe A Index Assessment (optional)
  6. Answer the following questions:
    1. What win are you most proud of in your experience of managing communities?
    2. If this was your role, you would be designing the criteria for our new Community Mentor program. How would you recruit, select, and train to ensure we have a top-notch, fully supported community?
    3. What are the 3 most important analytics to know when it comes to communities and what would you do if ours indicated that we were trending behind?
    4. Walk us through your process for attracting, conducting, and curating testimonials that demonstrate the results promised in our online training programs.

If you’re an experienced manager, a total people person, and you love working with a team that’s making a difference in the world, this might just be the opportunity you’ve been looking for.

Want to learn a little bit more about us? Keep reading!

What We Do

We empower entrepreneurs to build profitable online businesses that bring creative, professional and personal freedom.

In everything we do, we aim to inspire confidence and action. Our signature service is helping budding entrepreneurs break free in the areas of business that were once holding them back into new levels of joy and fulfillment. We give these entrepreneurs tangible proof that small actions every day will ultimately build a business worth creating and a life guided by their own design.

We lead a fun-loving culture and a dedicated team that is committed to excellence. We always find the upside to any situation and maintains the strength and flexibility to change course as our business evolves.

Meet Amy

You might know Amy Porterfield from her top-rated “Online Marketing Made Easy” podcast, or from the courses and webinars she offers to help entrepreneurs build their business through social media and online marketing strategies. To learn more about our fearless leader, check out the details here.

Our Values

Our team is ambitious (always striving for excellence), hungry (competitive to the core; always wanting to be at the top) and enthusiastic (always excited about the work we are doing.)

We do whatever it takes to get the job done.

→ “That’s not my job” is not part of our vocabulary.

→ Since we are a small, but mighty team, we jump in where needed and are not afraid to get our hands dirty in the details.

→ We do whatever it takes to do the best we can in our specific roles.

When it comes to our customers and community, we lead with compassion.

→ We understand that everyone is doing the very best they can in the moment.

→ We subscribe to the belief that everyone we connect with is fighting their own battle we know nothing about.

→ We believe that compassion and kindness are exactly what they need to keep moving forward.

We are all coachable.

→ We are willing to make mistakes, learn from them quickly and continue to grow.

→ We put down our defenses, take a moment to process, take the feedback and run with it.

We each take complete ownership of our roles.

→ Never will you see us pass off our job or project to someone else.

→ Although we know we can always ask for help, we keep our own monkeys.

→ We each feel extreme pride in the work we are doing and we own our projects like a boss.

We are resourceful to the core. You will never hear us say it can’t be done. We will find a way.

→ We are creative, strategic and thoughtful in our actions. We believe there is always a way to make it work and we will do the digging to figure it out.

→ We don’t expect others on the team to tell us what to do or how to do it. We always help each other out when needed, but ultimately, when needed, we do the work to figure things out.

We laugh . . . a lot.

→ We genuinely like working with each other, so finding the fun in the moment, even when things are tough, it is just part of our culture.

Team Porterfield Perks

Did we forget to mention all of the Team Porterfield perks? We're fast-paced and rapidly growing. Our small but mighty team is full of talented and motivated individuals who enjoy coming into work. But these awesome perks help just a little too:

The Benefits:
  • Competitive compensation and paid-time-off, along with ample company paid holidays.
  • Health Insurance
  • 401K
  • Never working on your birthday again! Hit the beach or the spa, we don’t care what you do, just don’t come to work!

The Team:
  • What can we say? We really like each other! From monthly team building events and happy hours to annual team trips, we like to work hard and play hard!
  • Plus you’ll be workin’ for boss lady Amy Porterfield! (Did you know she was nominated for Forbes’ Top Social Media Influencer?)  

The Culture:
  • Forget the traditional corporate culture. Amy left that behind years ago for a reason and has created something entirely different! Have a question? Have an emergency? Having a bad day? At Team Porterfield we’re all family and here to support you however we can! 

The Development:
  • Something you’ve always wanted to learn? We offer annual professional and personal development opportunities, so let us know where you wanna be and we’ll send you there!
  • While still taking care of business we like to take care of our community too! Whether it’s participating in the office food drive or Amy’s annual charitable bonus, giving back is important to Team Porterfield!

Application Instructions:

To apply, please submit the following via email to [email protected]:

  1. Cover letter and PDF of your resume
  2. Myers-Briggs Personality Type
  3. A 3-minute video introduction (We will not review videos longer than 3 minutes).
  4. StrengthsFinder Top–5 Strengths Report (optional)
  5. Kolbe A Index Assessment (optional)
  6. Answer the following questions:
    1. What win are you most proud of in your experience of managing communities?
    2. If this was your role, you would be designing the criteria for our new Community Mentor program. How would you recruit, select, and train to ensure we have a top-notch, fully supported community?
    3. What are the 3 most important analytics to know when it comes to communities and what would you do if ours indicated that we were trending behind?
    4. Walk us through your process for attracting, conducting, and curating testimonials that demonstrate the results promised in our online training programs.