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#325: How To Avoid These Two Common Launching Pitfalls with Tasha Booth

Listen To My Latest Podcast Episode:#325: How To Avoid These Two Common Launching Pitfalls with Tasha Booth

Position Overview

Are you an outgoing, business-minded, digitally savvy superstar who LOVES supporting and encouraging others? Do you delight in finding new ways to create engagement, connections, and powerful conversations? If the answer is a spirited “YES!” keep on reading… 

A thriving, connected, and well-supported community = a thriving business. We’re on a mission to make sure our customers always feel supported and encouraged when they partner with us to turn their big dreams into a reality. 

The primary focus of the community manager role is to support the members of our membership community, Momentum while working with the Community Director to shape and implement the overall community strategy. This includes coming up with new ideas to support our members so they have everything they need to achieve success. 

Our ideal candidate is an outgoing people person who’s great at motivating others and offering creative solutions when community members feel stuck. Your communication style is clear, positive, and helpful. You don’t shy away from doing whatever it takes to ensure the members of our community feel heard, encouraged, and supported. They come to the table with their own ideas and insight from day 1 and aren’t afraid to take initiative and get results — your job is to make sure they have the support they need to make it happen.  

We’re looking for a compassionate, experienced, forward-thinking community manager ideally with a solid understanding of digital marketing and digital courses. 

This role is a mix of work-from-home as well as in-person collaboration. 

This is a full-time position that reports directly to our Community Director, while also working closely with other key members of the team. 

Due to the nature of the 24/7 marketing cycle in the online world, the tasks required in this role will rarely, if ever, fit into a typical 9-5 workweek. However, there is plenty of freedom and flexibility to take care of personal tasks as well as carving out time to recharge as necessary.

During launch periods (typically a maximum of two weeks at a time), the whole team goes into the all-hands-on-deck mode. This means evenings and weekends until the job is done, and it may even mean doing tasks that aren’t normally contained within the job description of this role. For many, this can be some of the most challenging and rewarding work that we do.

You must live in the U.S. and be willing to travel 1-2 times per year to California for the Entrepreneur Experience event.

Duties and Responsibilities

The Community Manager will be primarily responsible for managing our Momentum membership Facebook community increasing engagement, retention, and growth in our membership of ambitious course creators.

You’ll be responsible for…

  • Relaying feedback and findings from community and customer conversations back to the Community Director.
  • Organizing and participating in various strategies to build community.
  • Defining KPIs and delivering regular reports.
  • Creating and cultivating our membership Community Mentors program. You’ll ensure they have the tools and support they need to motivate and advise newer students.
  • Work with our Customer Support Team to ensure students are supported and empowered to reach the finish line in our programs.
  • Work with our Content Team to help us understand what’s working and where our students are struggling inside of our programs.
  • Staying up to date with the latest community, Facebook and digital marketing trends as well as new products, features, and improvements within the company.
  • Increasing community and member retention by preemptively providing resources that help people get unstuck and always leading with compassion and understanding.
  • Case study/testimonial collection and consistently documenting and promoting specific wins our members are having.
  • Knowing and communicating Amy’s voice, vision, values, and content with total confidence.
  • Traveling as needed for Amy’s live events to build closer relationships with community members.

Skills and Abilities

The ideal candidate possesses the following strengths and skills:

  • DETAIL ORIENTATED, organized, creative, and great at measuring results, and meeting deadlines.
  • You’re a people person! Supporting others and coming up with creative solutions is your jam.
  • The ability to juggle multiple projects simultaneously — you get things done and keep promises.
  • Has previous experience in social media and/or managing online communities.
  • Comfortable with Facebook (the more advanced the better!)
  • A patient and compassionate approach to community conversations — you’ll be supporting entrepreneurs who are taking big risks, therefore it’s crucial that you take an understanding approach that puts kindness first, always. (Yes, even when you’ve heard the same question 10 times in one day!)
  • Commitment to continually learning, improving, and refining our community-building processes.
  • Extremely flexible, compassionate, and team oriented — you stay positive and committed to solving problems instead of focusing on them.
  • Mature, coachable, and happy doing high-level projects as well as mundane administrative tasks (there will be a mix of both!)
  • Outstanding communication skills (both written and verbal) — you get people and are great at seeing beneath the surface and getting to the root of an issue.
  • Strategic insight into how we can use existing assets to create sustainable growth and deeper community connection.

Application Instructions:

If you’d like to be considered for this role please submit the following via email to [email protected]:

  1. Cover letter and PDF of your resume
  2. Myers-Briggs Personality Type
  3. A 3-minute video introduction (We will not review videos longer than 3 minutes).
  4. StrengthsFinder Top–5 Strengths Report (optional)
  5. Kolbe A Index Assessment (optional)
  6. Answer the following questions:
      1. What win are you most proud of in your experience of managing communities?
      2. If this was your role, you would be responsible for coming up with new and unique ways to engage our community so they can’t imagine not being a part of our Momentum membership! What one idea or experience would you implement to boost engagement and increase retention?
      3. Why do you want this role?
      4. How did you hear about this opportunity?

Although we permit “side gigs” / work outside this role, it must not compete or overlap with the work we do, or interfere with your role and responsibilities within the team. Any consulting, coaching or side gigs related to marketing, business building or entrepreneurship are not permitted. This allows us to project a united front, show that we are in this together as one business, and have the greatest possible impact.

If you want to step into a role with a great opportunity, enjoy knowing all the details and have an entrepreneurial spirit, this just might be the role for you!

Want to learn a little bit more about us? Keep reading!

What We Do:

We empower entrepreneurs to build profitable online businesses that bring creative, professional and personal freedom.

In everything we do, we aim to inspire confidence and action. Our signature service is helping budding entrepreneurs break free in the areas of business that were once holding them back into new levels of joy and fulfillment. We give these entrepreneurs tangible proof that small actions every day will ultimately build a business worth creating and a life guided by their own design.

We lead a fun-loving culture and a dedicated team that is committed to excellence. We always find the upside to any situation and maintain the strength and flexibility to change course as our business evolves. 

Meet Amy

You might know Amy Porterfield from her top-rated “Online Marketing Made Easy” podcast, or from the courses and webinars she offers to help entrepreneurs build their business through social media and online marketing strategies. To learn more about our fearless leader, check out the details here.

Our Values

Our team is ambitious (always striving for excellence), hungry (competitive to the core; always wanting to be at the top) and enthusiastic (always excited about the work we are doing.)

We do whatever it takes to get the job done.

→ “That’s not my job” is not part of our vocabulary.

→ Since we are a small, but mighty team, we jump in where needed and are not afraid to get our hands dirty in the details.

→ We do whatever it takes to do the best we can in our specific roles.

When it comes to our customers and community, we lead with compassion.

→ We understand that everyone is doing the very best they can in the moment.

→ We subscribe to the belief that everyone we connect with is fighting their own battle we know nothing about.

→ We believe that compassion and kindness are exactly what they need to keep moving forward.

We are all coachable.

→ We are willing to make mistakes, learn from them quickly and continue to grow.

→ We put down our defenses, take a moment to process, take the feedback and run with it.

We each take complete ownership of our roles.

→ Never will you see us pass off our job or project to someone else.

→ Although we know we can always ask for help, we keep our own monkeys.

→ We each feel extreme pride in the work we are doing and we own our projects like a boss.

We are resourceful to the core. You will never hear us say it can’t be done. We will find a way.

→ We are creative, strategic and thoughtful in our actions. We believe there is always a way to make it work and we will do the digging to figure it out.

→ We don’t expect others on the team to tell us what to do or how to do it. We always help each other out when needed, but ultimately, when needed, we do the work to figure things out.

We laugh . . . a lot.

→ We genuinely like working with each other, so finding the fun in the moment, even when things are tough, it is just part of our culture. 

Team Porterfield Perks:

Did we forget to mention all of the Team Porterfield perks? We're fast-paced and rapidly growing. Our small but mighty team is full of talented and motivated individuals who enjoy coming into work. But these awesome perks help just a little too:

The Benefits:
  • Competitive compensation, bonus potential and flexible-time-off, along with ample company paid holidays
  • Health Insurance
  • Generous 401K Program
  • Never working on your birthday again! Hit the beach or the spa, we don’t care what you do, just don’t come to work!
The Team:
  • What can we say? We really like each other! From team building events and happy hours to annual team trips, we like to work hard and play hard!
  • Plus you’ll be workin’ for boss lady Amy Porterfield! (Did you know she was nominated for Forbes’ Top Social Media Influencer?)  
The Culture:
  • Forget the traditional corporate culture. Amy left that behind years ago for a reason and has created something entirely different! Have a question? Have an emergency? Having a bad day? At Team Porterfield we’re all family and here to support you however we can! 
The Development:
  • Something you’ve always wanted to learn? We offer annual professional and personal development opportunities and you get to choose!
  • While still taking care of business we like to take care of our community too! Whether it’s participating in the office food drive or Amy’s annual charitable bonus, giving back is important to Team Porterfield!

Application Instructions:

If you’d like to be considered for this role please submit the following via email to [email protected]:

  1. Cover letter and PDF of your resume
  2. Myers-Briggs Personality Type
  3. A 3-minute video introduction (We will not review videos longer than 3 minutes).
  4. StrengthsFinder Top–5 Strengths Report (optional)
  5. Kolbe A Index Assessment (optional)
  6. Answer the following questions:
      1. What win are you most proud of in your experience of managing communities?
      2. If this was your role, you would be responsible for coming up with new and unique ways to engage our community so they can’t imagine not being a part of our Momentum membership! What one idea or experience would you implement to boost engagement and increase retention?
      3. Why do you want this role?
      4. How did you hear about this opportunity?